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New Live Chat Tool!

May 21, 2012

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castlelearning

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Need to Speak with a Live Representative, but don't have access to a phone?

Our new "Live Chat" allows users to connect one-to-one with a Castle Learning Online Customer Support Specialist. This is a quick and easy way to get help with any Castle Learning Online feature. Here's how to use Live Chat:

Step #1 - Click on the "Online-Click here to chat" link, located in the lower right hand corner of each page in Castle Learning Online. NOTE: The "Online-Click here to chat" link only displays when a Live Customer Support Representative is available.

Step #2 - Click the message window at the bottom of the screen and type a brief description of the reason for contacting us and hit "Enter" to send the message.

NOTE: Due to security controls, some schools may block the use of live chat tools. If you are unable to connect with a Specialist through Live Chat, please contact us by emailing Support@CastleLearning.com or by calling Castle Learning Online Technical Support toll free at (800) 345-7606.

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